Refund policy

Returns & Fit Promise

Last updated: July 5, 2026

We want you to order with confidence, which is why every LiftMyDog SecureStep Mobility Sling is backed by our Fit Promise.

♥  The Fit Promise (60 Days)

If the size isn't right, we'll help exchange it for the correct size. If the sling isn't right for your dog, you can request a return within 60 days of delivery for a refund.

It's completely fine if your dog has briefly tried the sling on. We'd rather you test the fit than let sizing worries stop you from ordering.

Free Size Exchanges

Need a different size? Email us at support@liftmydog.com and we'll help arrange an exchange at no cost to you.

Please include your order number, your dog's weight, your dog's measurements, and the size you currently have so we can help get the next one right.

How to Start a Return or Exchange

Email us at support@liftmydog.com with:

  • Your order number
  • Whether you'd like a refund or an exchange
  • For an exchange: your dog's weight, measurements, and the size you need

We'll reply, usually within one business day, with simple return or exchange instructions.

Please do not send your item back before contacting us. Items sent back without first requesting a return may not be accepted.

Condition of Returns

Please return the sling reasonably clean and in its original condition where possible.

We understand that a dog may have briefly tried it on - that's expected. However, items returned excessively dirty, heavily used, damaged, missing parts, or damaged through misuse may not be eligible for a refund or exchange.

Return Shipping

Size exchanges and any damaged, defective, or incorrect items are on us.

For change-of-mind refunds, return shipping is the customer's responsibility unless we advise otherwise.

Damaged, Defective, or Wrong Item

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@liftmydog.com with your order number and a photo or two of the issue.

We'll make it right with a free replacement or a refund, depending on the situation.

Refund Processing

Once we receive and inspect your return, we'll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 5-10 business days. Your bank or card provider may take a few extra days to process and post the refund.

Because shipping is free, no original shipping cost will be deducted from your refund.

Questions?

Email us and a real person will help you, usually within one business day.

Contact Support