Shipping policy

Shipping

Last updated: July 5, 2026

Where We Ship

We currently ship to the United States and Canada only. If your address is outside these regions, we're unable to fulfill your order at this time.

Shipping Cost

Shipping is free on every order.

Delivery Time

Most orders arrive within 8–14 days after the order is placed.

Delivery times are estimates, not guarantees, and can occasionally be affected by carrier delays, holidays, customs processing, or high demand.

Order Processing

After your order is placed, you'll receive an order confirmation by email. You'll receive a separate email with tracking as soon as your order ships.

Tracking Your Order

When your order ships, we'll email you a tracking number so you can follow it to your door.

If it has been longer than the estimated delivery window and your tracking has not updated, contact us at support@liftmydog.com and we'll look into it.

Customs and Duties for Canada

For orders shipped to Canada, any customs fees, import duties, taxes, or similar charges that may apply are the customer's responsibility and are not included in the product price.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We can't be responsible for delays, failed delivery, or lost packages caused by an incorrect or incomplete shipping address.

If you notice an address mistake, email us right away at support@liftmydog.com. If your order has not shipped yet, we'll do our best to update it.

Lost or Stolen Packages

If tracking shows that your package was delivered but you can't find it, please check around your property, with neighbors, your household, building staff, or local delivery location first.

You may also need to contact the carrier to open a claim. If you're still stuck, email us at support@liftmydog.com and we'll help however we can.

Shipping Delays

If your order is significantly delayed, contact us at support@liftmydog.com. We'll help check the status of your order and work with you on the next step.